Last updated: 22 October 2026

1. Return Window

Eligible customers may request a return for a change of mind within seven (7) days of delivery. Return requests must be initiated within this period and are subject to the conditions set out in this Policy.

2. Return Eligibility

To qualify for a change-of-mind return, the product must be unused and kept in its original packaging. Orders placed under promotional offers are not eligible for change-of-mind returns.

Returns are subject to verification and the applicable terms of the order. Nothing in this Policy limits any rights you may have under applicable law.

3. Reverse Logistics Charges

For an eligible change-of-mind return, the following reverse logistics fee will be deducted from the store credit issued:

•  Order value below ₹5,000: ₹249

•  Order value from ₹5,000 to ₹10,000: ₹499

•  Order value above ₹10,000: ₹799

4. Refund Method

Approved change-of-mind returns are refunded as store credit after deduction of the applicable reverse logistics fee. Store credit is valid for fifteen (15) days from the date of issue.

Store credit cannot be exchanged for cash or refunded to a bank account or the original payment method.

5. Damaged, Incorrect, Missing or Other Product Issues

If your order arrives damaged, incorrect, missing items, or with signs of tampering, report the issue within twenty-four (24) hours of delivery. Contact customer support (support@blackcarrot.in) with your order number and provide:

•  Clear photographs of the product.

•  Clear photographs of the outer packaging and shipping label.

•  An unedited, uninterrupted unboxing video.

After verification, the available remedy for a verified product issue will be a replacement, subject to stock availability, or store credit. The resolution will be communicated by our customer support team.

6. How to Request a Return or Report an Issue

Email support@blackcarrot.in and include your order number, a description of the request or issue, and the supporting information required under this Policy. Please contact us within the applicable time limit so that we can review your request.

7. Contact Details

BlackCarrot Ventures Private Limited

Registered office: 3403, Venezia, Lodha Fiorenza, Western Express Highway, Goregaon East, Mumbai 400063, Maharashtra, India

Website: www.blackcarrot.in

Customer care email: support@blackcarrot.in

Customer care telephone: +91-74004-77588 (mobile) and +91-22-4515-9378 (landline)