Last updated: 22 October 2026

1. Scope and key terms

1.1 This Shipping Policy applies to Orders placed directly on www.blackcarrot.in by BlackCarrot Ventures Private Limited (“BlackCarrot”, “we”, “us” or “our”). It forms part of our Terms of Service, and capitalised terms not defined here have the meaning given in the Terms of Service.

1.2 In this Shipping Policy:

“Delivery” means the earliest of (a) handover of the parcel to you, or to any person at the delivery address (including a family member, co-occupant, security staff, reception or neighbour), or to a person you have authorised; (b) successful completion of any OTP or other delivery confirmation; or (c) delivery being recorded in the tracking records of the logistics partner, which will be treated as evidence of Delivery unless you show otherwise.

“Reporting Window” means twenty-four (24) hours from Delivery.

“Working Day” means any day other than a Sunday or a public holiday.

2. Where we ship

We ship to serviceable pin codes across India. We do not ship outside India. Serviceability depends on our logistics partners and may change. If a pin code is not serviceable when we process your Order, we may cancel the Order and refund the amount paid in accordance with the Refund Policy (issued as store credit).

3. Logistics partners

We use logistics partners, which may include Delhivery, Blue Dart and others, depending on the destination and shipment. The delivery partner used for an Order may vary. Logistics partners are independent service providers, and their personnel are not our employees.

4. Shipping charges

We currently offer free shipping on all Orders, and no separate shipping charge is added at checkout. We may change or withdraw this offer, or introduce shipping charges, prospectively. The total payable shown at checkout before you place your Order is the amount that applies to that Order.

5. Dispatch and estimated delivery timelines

5.1 The estimated delivery timeline for your pin code is shown at checkout or in your order confirmation, and applies to your Order. Our current general estimates, counted in Working Days from the date of dispatch (not the date of Order), are:

Within Mumbai: About 2 Working Days

Within Maharashtra: About 3 Working Days

Other metro cities: About 3 Working Days

Rest of India: About 4 Working Days

5.2 Dispatch time varies by Product and stock. These are estimates and not guaranteed delivery dates. They may vary depending on the destination, serviceability, remote or hard-to-reach locations, weather, public holidays, festive and sale periods, operational conditions, the logistics partner’s processes, and events described in clause 15.

5.3 We will share tracking details when your Order is dispatched and will assist you with delivery queries.

6. Tracking and split shipments

6.1 We will send tracking details to the email address or mobile number provided with your Order once the Order is dispatched.

6.2 Items in one Order may be sent in separate shipments when needed for stock, packaging or delivery reasons, and may arrive on different dates. If this happens, we will provide tracking details for each shipment.

7. Delivery requests

For a time-specific or special delivery request, email support@blackcarrot.in before placing your Order. We will try to accommodate the request, but we cannot guarantee a particular delivery date or time unless we confirm it in writing.

8. Delivery address and receiving your Order

8.1 You must provide a complete and accurate delivery address, including pin code and landmark, and a reachable mobile number and email address, and make reasonable arrangements to receive the delivery. Our logistics partner may call you or ask for an OTP or other confirmation at delivery.

8.2 We deliver to the address you provide. Delivery to any person at that address (including security staff or reception at a residential or commercial building) is Delivery under this Shipping Policy.

8.3 The delivery address and contact details cannot be changed after an Order is placed, except where we agree in writing, at our sole discretion, before dispatch. We are not responsible for failure or delay caused by inaccurate, incomplete or unreachable details.

8.4 If delivery cannot be completed after the attempts made by the logistics partner, the shipment may be returned to us.

9. Inspecting your parcel: damaged, defective, incorrect or missing items

9.1 Please inspect your parcel and Products at Delivery. Ceramic, glass and similar Products are fragile and can break in transit.

9.2 Any damage, breakage, defect, incorrect item, missing item or tampering must be reported to support@blackcarrot.in within the Reporting Window (24 hours from Delivery). Every report must include your order number and, mandatorily: (a) clear photographs of the Product, the outer packaging and the shipping label; and (b) an unedited, uninterrupted video of the sealed parcel being opened, showing the shipping label and the Product. A report without both photographs and video is incomplete.

9.3 Our logistics partners require us to report any transit damage, shortage or delivery issue to them within 24 hours of Delivery. For this reason, any report made after the Reporting Window, or without the mandatory photographs and video, will not be entertained. This clause does not affect a right that Applicable Law gives you and that cannot lawfully be excluded.

9.4 If a parcel is visibly damaged or appears tampered with at the time of Delivery, you may refuse it or accept it with a written remark to that effect on the delivery record, photograph it, and notify us immediately. No delivery failure charge applies where you refuse a parcel for that reason and notify us within the Reporting Window.

9.5 If you receive an SMS or email saying that your parcel has been delivered but you have not received it, you must contact us immediately, and in any case within the Reporting Window, so that we can investigate with the logistics partner. Reports made after the Reporting Window will not be entertained.

9.6 Verified claims are resolved under the Refund Policy and Applicable Law. Our remedy is, at our option, replacement (subject to stock) or refund (in the form of store credit). Any reversals of returns will be made only in the form of store credit.

10. Failed delivery and return to origin

10.1 If a shipment is returned to us because the customer provided an incorrect or incomplete address or contact details, was unavailable after reasonable delivery attempts, or refused delivery for personal reasons, we may deduct a delivery failure charge from the amount refundable to the customer. The charge equals the actual forward and return delivery costs we incur, supported by our records, up to a maximum of Rs. 250 per Order.

10.2 The refund (less any delivery failure charge) is made in the form of store credit after we receive and inspect the returned parcel. At our discretion, we may offer to re-ship the Order, subject to payment of the charges we notify to you. Any reversals of returns will be made only in the form of store credit.

10.3 The delivery failure charge applies only as stated in this clause and as permitted by law.

11. Delayed delivery

11.1 Delivery timelines are estimates. A delay beyond an estimate does not by itself entitle you to compensation.

11.2 If your Order is not delivered within the delivery schedule communicated for it, and the delay is not caused by you or by an event described in clause 15, please contact us and we will review the issue. Where Applicable Law gives you a right to cancel the undelivered Order or to a refund, we will provide it under the Refund Policy.

12. No cancellation of Orders

12.1 Orders once placed cannot be cancelled. An Order is final when it is placed. It cannot be cancelled, changed or modified by the customer, whether or not it has been dispatched, and we do not accept cancellation requests. Please check your Order carefully before you place it.

12.2 If you refuse delivery or the shipment is returned to us, clause 10 applies.

12.3 This clause does not affect our right to decline or cancel an Order as described in the Terms of Service, in which case we will refund the amount paid in accordance with the Refund Policy. It also does not affect any right that Applicable Law gives you and that cannot be excluded.

12.4 If the Order is delivered, any return or refund request will be handled under the Refund Policy and Applicable Law.

13. Risk and title

Risk in the Products and title to them pass to you on Delivery, subject to our receipt of payment in full. If a Product is lost or damaged in transit before Delivery, our liability is limited to replacing the Product or refunding the price paid for it (as store credit).

14. Conduct towards delivery personnel

Please treat delivery personnel and our Personnel with courtesy. Clause 6 of the Terms of Service applies to your dealings with them. Raise any complaint about a delivery with us at support@blackcarrot.in, and not with delivery personnel personally.

15. Events outside our reasonable control

We are not responsible for delay or failure to deliver caused by events beyond our reasonable control, as described in clause 20 of the Terms of Service. We will take reasonable steps to address the effect of such events. This clause does not remove a remedy that Applicable Law requires.

16. Your statutory rights

Nothing in this Shipping Policy removes a remedy that Applicable Law requires us to give you. If this Shipping Policy conflicts with a mandatory legal requirement, the legal requirement applies to that extent.

17. Contact and grievances

For shipping questions or complaints, please contact:

BlackCarrot Ventures Private Limited

Registered office: 3403, Venezia, Lodha Fiorenza, Western Express Highway, Goregaon East, Mumbai 400063, Maharashtra, India

Website: www.blackcarrot.in

Customer care email: support@blackcarrot.in

Customer care telephone: +91-74004-77588 (mobile) and +91-22-4515-9378 (landline)

Grievance Officer

Name: Yadupati Gupta

Designation: Founder and CEO

Email: support@blackcarrot.in

Telephone: +91-22-4515-9378 (landline) and +91-74004-77588 (mobile)

The Grievance Officer will acknowledge every consumer complaint within forty-eight (48) hours of receipt, provide the complainant with a copy of the complaint as recorded, and redress the complaint within one (1) month of receipt. Please quote your order number in every communication.