Last updated: 22 October 2026

1. About these Terms

1.1 The website www.blackcarrot.in (the “Website”) is operated by BlackCarrot Ventures Private Limited, a private limited company registered in India, having its registered office at 3403, Venezia, Lodha Fiorenza, Western Express Highway, Goregaon East, Mumbai 400063, Maharashtra, India (“BlackCarrot”, the “Company”, “we”, “us” or “our”).

1.2 These Terms of Service (“Terms”) govern your access to and use of the Website, including browsing, creating an account, placing an order and using any related service, and every purchase made through the Website. They apply to all visitors, account holders and customers (“you” or “your”).

1.3 These Terms, the Privacy Policy, the Refund Policy and the Shipping Policy (together, the “Policies”) are published on the Website and together form a single agreement between you and the Company. If the Policies are inconsistent, these Terms prevail, except that the Refund Policy governs the details of returns, refunds and Store Credit, and the Shipping Policy governs the details of dispatch and delivery.

1.4 These Terms and the Policies apply only to purchases made directly on the Website. Products bought from a marketplace, third-party retailer, store or any other seller are governed by that seller’s terms and policies, and the Company’s Refund Policy does not apply to them.

1.5 Orders placed under a separate written business-to-business, corporate gifting or bulk supply agreement are governed by that agreement. If it conflicts with these Terms, the signed agreement prevails for that transaction.

2. Definitions and interpretation

2.1 In these Terms:

“Applicable Law” means all laws, rules, regulations, orders and binding directions in force in India from time to time, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 (as amended), the Information Technology Act, 2000 and its rules, the Indian Contract Act, 1872, the Sale of Goods Act, 1930 and the Digital Personal Data Protection Act, 2023 and its rules (as and when in force).

“Commercial Buyer” means any buyer who is not a Consumer, including a person who buys products for resale, for use in a business or profession, or for corporate or bulk gifting.

“Consumer” means a person who buys products from the Website for personal use and not for resale or any commercial purpose, being a “consumer” within the meaning of the Consumer Protection Act, 2019.

“Delivery” means the earliest of (a) handover of the parcel to you, or to any person at the delivery address (including a family member, co-occupant, security staff, reception or neighbour), or to a person you have authorised; (b) successful completion of any OTP or other delivery confirmation; or (c) delivery being recorded in the tracking records of the logistics partner, which will be treated as evidence of Delivery unless you show otherwise.

“Order” means an order for Products placed through the Website, and “Products” means the goods offered for sale on the Website.

“Personnel” means the directors, officers, employees, contractors, consultants, agents and representatives of the Company, and the personnel of its service providers and logistics partners who deal with you in connection with the Website or your Order.

“Reporting Window” means twenty-four (24) hours from Delivery.

“Working Day” means any day other than a Sunday or a public holiday.

“Store Credit” has the meaning given in the Refund Policy.

2.2 Headings are for convenience only. “Including” means “including without limitation”. A reference to a law includes that law as amended or re-enacted from time to time.

3. Acceptance, electronic record and changes

3.1 By accessing or using the Website, creating an account or placing an Order, you agree to be bound by these Terms and the Policies. If you do not agree, do not use the Website or place an Order. Where Applicable Law or our checkout process requires a separate affirmative acceptance (such as a checkbox or button), we will obtain it, and placing an Order after that acceptance records your agreement.

3.2 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and do not require any physical, electronic or digital signature.

3.3 We may revise these Terms or any Policy at any time by publishing the updated version on the Website and changing the “Last updated” date. Changes apply prospectively from publication. The Terms and Policies in force when an Order is accepted govern that Order, subject to Applicable Law. Your continued use of the Website after publication of a revision is treated as acceptance of it, except where Applicable Law requires us to obtain your fresh acceptance, in which case we will do so.

4. Eligibility and accounts

4.1 We do not permit persons under 18 years of age to create accounts or place Orders. If you allow a minor to use your account, device or payment method, you are responsible for all resulting activity.

4.2 If you use the Website on behalf of another person or organisation, you confirm that you are authorised to bind them, and you remain personally responsible if you are not.

4.3 You must provide accurate, complete and current information and keep it updated. We may rely on the information you provide, and on any instruction or activity carried out through your account, as yours.

4.4 You are responsible for keeping your account credentials confidential and for all activity under your account, whether or not you authorised it, until you notify us at support@blackcarrot.in and we have had a reasonable opportunity to act, except to the extent Applicable Law provides otherwise.

4.5 We may verify your identity, contact details, delivery address and ownership of the payment method used (including by OTP, call-back or other checks), and may refuse, delay or cancel an Order or registration where verification is not completed to our satisfaction.

5. Permitted use and prohibited conduct

5.1 We grant you a limited, personal, non-exclusive, revocable and non-transferable right to access and use the Website for lawful browsing and purchasing.

5.2 You must not:

use the Website for any unlawful purpose or in breach of these Terms or Applicable Law;

provide false, misleading, incomplete or unauthorised account, identity, payment or delivery information, or use a payment method that you are not authorised to use;

place Orders for resale or any commercial purpose, or in quantities that suggest resale, without our prior written agreement;

abuse promotions, coupons, referral benefits, free gifts, returns or refund processes, including through multiple accounts, false claims of damage, defect or non-receipt, serial or fraudulent returns, or returning used, substituted, counterfeit or different items;

initiate a payment dispute or chargeback in bad faith, or in respect of an Order that has been delivered and about which you have not first contacted us;

interfere with the operation, security, integrity or availability of the Website, introduce malicious code, run denial-of-service attacks, or attempt unauthorised access to the Website, accounts, systems or data, or test the security of the Website without our written permission;

use any robot, spider, scraper, crawler or other automated or manual means to extract, copy or mine the Website’s content or data, or use that content or data to train, test or improve any machine-learning or artificial-intelligence model, without our written permission;

copy, reproduce, modify, frame, mirror, distribute, sell or commercially exploit the Website or its content without our prior written permission;

infringe intellectual property or other rights, impersonate any person, harass others, or submit unlawful, defamatory, misleading or harmful material; or

conduct yourself in a manner prohibited by clause 6.

5.3 Where we reasonably believe that you have breached these Terms, that an account or activity involves fraud, misuse or abuse, or that it creates a security or legal risk, we may, without prior notice and without liability: restrict, suspend or terminate your access or account; decline or cancel Orders; withhold, cancel or reverse promotional benefits; refuse future Orders; share relevant information with payment providers, logistics partners, law enforcement and other authorities; and pursue any remedy available to us. Where an Order is affected, any payment or refund will be dealt with under the Policies and Applicable Law.

6. Conduct towards Personnel

6.1 All communication with Personnel must be lawful, courteous and respectful. We do not tolerate abuse, threats, harassment, intimidation, discrimination, hate speech, sexually inappropriate conduct, stalking, publication of personal details, or repeated or vexatious contact.

6.2 Please use only our official channels: support@blackcarrot.in, the customer care telephone numbers published on the Website, forms on the Website, and the Grievance Officer. You must not contact Personnel on personal telephone numbers, personal email addresses or personal social media accounts. Our registered office address is published to comply with law; it is not a store, customer service point or place for delivering or returning Products, and you must not visit it or send Products there without our prior written confirmation.

6.3 You must not publish, post or circulate (including on social media, review platforms or messaging groups) the names, photographs, voice recordings, personal contact details or other personal information of Personnel, or any content about Personnel that is defamatory, threatening or harassing. This does not restrict a good-faith communication to a court, a consumer forum or a public authority.

6.4 Where we consider that this clause has been breached, we may, without notice and without liability: end the communication; decline to respond to abusive or repeated communication; restrict communication to writing; suspend or terminate your account; cancel Orders (refunding any amount that Applicable Law requires us to refund); refuse future Orders; preserve evidence; report the matter to the police or other authorities; and take civil or criminal action.

6.5 Calls, chats, emails and messages with Personnel may be recorded, monitored and retained for quality, training, dispute resolution, fraud prevention and the protection of Personnel. By continuing the communication you consent to this, and our handling of the recording is governed by the Privacy Policy.

6.6 Personnel have no authority to vary these Terms or the Policies orally. A statement by Personnel (including on a call, chat or social media) binds the Company only if it is confirmed in writing from our official email address or published on the Website by an authorised person.

7. Products and product information

7.1 We take reasonable care to describe and display our Products. Images, colours and finishes may appear differently depending on your screen, device, settings and lighting. Props, garnish, food, styling items and backgrounds shown in photographs are not included unless the listing says so.

7.2 Products made of ceramic, stoneware, glass, stainless steel and other materials, and hand-finished or kiln-fired items, may vary in glaze, colour, texture, shape, size, weight, capacity and finish, and may show minor features such as speckles, pinholes, air bubbles, slight asymmetry, glaze variation or mould marks. Dimensions and capacities are approximate and are subject to customary manufacturing tolerances. Variations of this kind that fall within the product description and stated specifications are natural characteristics and are not defects.

7.3 Descriptions such as “non-toxic”, “lead-free”, “bone-ash-free”, “food-grade” or “dishwasher-safe” describe the Product as designed, manufactured and specified, on the basis of the specifications and test information available to us. They do not mean that a Product will remain so after misuse, damage, wear, improper care or modification, and they are not medical, health or safety advice.

7.4 You are responsible for reading the product page and the care, usage and safety instructions supplied with each Product, and for checking that it is suitable for your intended use, including suitability for dishwasher, microwave, oven, induction, gas flame, freezer or other use, temperature limits, thermal shock, heating while empty, use of metal utensils or abrasive cleaners, and supervision of children. Ceramic and glass Products can chip, crack or break, and cutlery and bar tools can have sharp edges. Stop using any chipped, cracked or damaged Product. Products are intended for normal domestic use unless stated otherwise, and barware and bar accessories are intended for use by adults.

7.5 We do not guarantee that any Product will be available. We may discontinue Products or change specifications, sets, colours, packaging and listings without notice.

7.6 Nothing in this clause 7 limits a remedy that Applicable Law gives you for a defective Product or a Product that is materially different from its description (see clause 12).

8. Prices, promotions and payment

8.1 Prices are shown in Indian Rupees. The total price payable, including applicable taxes and any charges, is shown at checkout before you place your Order.

8.2 Prices, availability and promotions may change without notice, but only prospectively. The price and charges shown at checkout when you place your Order apply to that Order, subject to clause 8.3.

8.3 If a price or listing contains a manifest error (for example, a price that is obviously incorrect because of a typographical or system error), we may cancel the affected Order and refund the amount paid in full, or offer to proceed at the correct price, which you may decline. This is subject to Applicable Law for Orders that have already been accepted.

8.4 We accept the payment methods displayed at checkout, which may include credit and debit cards, UPI, net banking, wallets and other methods we enable from time to time. Availability of a method may vary. Payments are processed by third-party payment gateways and banks and are subject to their terms, Reserve Bank of India requirements and their security and fraud checks. We do not receive or store your full card number, CVV or UPI PIN. You must be authorised to use the payment method you select and must ensure that payment details are accurate. We are not responsible for payment provider failures, delays, limits, charges or errors, except to the extent Applicable Law provides otherwise. If an amount is debited but your Order is not confirmed, the amount is ordinarily reversed by the payment provider or bank within its own timelines; please write to us with your transaction reference.

8.5 We and our payment providers may carry out fraud and risk checks, and may delay, hold, verify or cancel an Order or require additional verification.

8.6 Coupons, discount codes and promotional offers are subject to their stated conditions, expiry dates, product exclusions and usage limits; they have no cash value, are non-transferable and may not be combined unless stated. We may withdraw or modify a promotion, and may refuse, cancel or reverse its benefit where we reasonably believe that it has been used in breach of its terms, through unauthorised means, through abuse or to exploit a system error. Orders to which a coupon, discount code or promotional offer has been applied are Promotional Orders and are subject to the Refund Policy.

8.7 If you initiate a payment dispute or chargeback without first contacting us, we may contest it and provide our records to the bank or payment provider, suspend your account while it is pending, and, to the extent permitted by Applicable Law, recover any amount wrongly reversed together with our reasonable costs.

8.8 Refunds are made in accordance with the Refund Policy. Any reversals of returns will be made only in the form of store credit.

9. Orders and acceptance

9.1 Placing an Order is an offer to purchase the selected Products. An automated acknowledgement confirms receipt of your Order and does not mean that we have accepted it.

9.2 An Order is accepted when we send an order confirmation or a dispatch notification, whichever occurs first. Until acceptance, we may decline or cancel an Order for any reason, including Product unavailability, a listing or pricing error, payment failure, suspected fraud, duplicate Orders, inaccurate information, failed verification, suspected resale, delivery non-serviceability, or a legal or operational restriction.

9.3 Even after acceptance, we may cancel an Order, in whole or in part, where the Product is unavailable because of a stock discrepancy, damage or supplier failure; where we suspect fraud or misuse; where there is a manifest pricing error; where delivery is not possible or the pin code is not serviceable; or where an event described in clause 20 occurs. In each case we will refund the amount paid for the cancelled items in accordance with the Refund Policy and Applicable Law. Any reversals of returns will be made only in the form of store credit.

9.4 We may limit the quantity of any Product per Order, account, address or household, and may refuse any Order, including bulk or resale Orders.

9.5 Orders once placed cannot be cancelled. An Order is final when it is placed. It cannot be cancelled, changed or modified by you, whether or not it has been dispatched, and we do not accept cancellation requests. If you refuse delivery or a shipment is returned to us, any delivery failure charge is governed by the Shipping Policy and may be applied only as stated there and as permitted by law. This clause does not affect our right to decline or cancel an Order under clauses 9.2 and 9.3, or any right that Applicable Law gives you and that cannot be excluded.

9.6 The delivery address and contact details cannot be changed after an Order is placed, except where we agree in writing, at our sole discretion, before dispatch. You are responsible for the accuracy of the details you enter, and we are not liable for failure or delay caused by inaccurate or incomplete details.

10. Shipping, delivery, risk and title

10.1 The Shipping Policy forms part of these Terms. Delivery timelines are estimates and are not guaranteed delivery dates.

10.2 Risk in the Products passes to you on Delivery. Title to the Products passes to you on Delivery, subject to our receipt of payment in full. If a Product is lost or damaged in transit before Delivery, our liability is limited to replacing the Product or refunding the price paid for it (issued as store credit for any return reversals).

10.3 You must inspect your parcel and Products at Delivery and report any damage, breakage, defect, incorrect item, missing item or tampering within the Reporting Window (24 hours from Delivery), with the photographs and video that the Shipping Policy requires, which are mandatory. Our logistics partners require us to report such issues to them within 24 hours. Any report made after the Reporting Window, or without the mandatory photographs and video, will not be entertained, without affecting a right that Applicable Law gives you and that cannot lawfully be excluded.

10.4 Logistics partners are independent service providers. Subject to Applicable Law, we are not liable for the independent acts or omissions of logistics partners beyond the remedy stated in clause 10.2.

11. Returns, refunds, exchanges and warranty

11.1 The Refund Policy forms part of these Terms. It explains Product Issue claims (including defects), voluntary change of mind returns (including initiation within seven (7) days of Delivery and not after, reverse logistics fees, Store Credit, its fifteen (15) day validity, and the exclusion of Promotional Orders), refund processing and exchanges. Any reversals of returns will be made only in the form of store credit.

11.2 For Products that are damaged, defective, incorrect or missing, the remedy is, at our option, replacement (subject to stock) or refund in the form of store credit, in each case subject to verification and to Applicable Law. Any reversals of returns will be made only in the form of store credit.

11.3 We do not give any warranty or guarantee in respect of the Products, other than (a) a warranty or guarantee expressly stated on the product page or in the documents supplied with the Product, and (b) any right that cannot be excluded under Applicable Law. To the fullest extent permitted by Applicable Law, all other conditions and warranties, whether express or implied by law, custom or usage, are excluded.

12. Statutory rights and mandatory law

12.1 Nothing in these Terms or the Policies excludes, restricts or waives any right or remedy that a Consumer has under the Consumer Protection Act, 2019 or any other Applicable Law that cannot lawfully be excluded, restricted or waived, including remedies for defective, deficient or materially misdescribed goods and product liability.

12.2 If a provision of these Terms or the Policies conflicts with a mandatory requirement of Applicable Law, the mandatory requirement prevails to that extent only, and the remaining provisions continue in full force.

13. Customer submissions, reviews and content

13.1 “Submissions” means any review, rating, photograph, video, suggestion, message or other material that you submit to us or publish through a feature of the Website.

13.2 You confirm that you own or have the right to submit each Submission; that it is truthful and based on your genuine experience; that you have disclosed any incentive or relationship with us or any other party; and that it does not infringe the rights of any person or violate Applicable Law.

13.3 In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, modify, publish, transmit, store, update or share any information that:

belongs to another person and to which you have no right;

is obscene, pornographic, invasive of another’s privacy, insulting or harassing on the basis of gender, defamatory, racially or ethnically objectionable, or relates to or encourages money laundering or gambling;

is harmful to a child;

infringes any patent, trademark, copyright or other proprietary right;

violates any law for the time being in force;

deceives or misleads the recipient about its origin, or knowingly communicates information that is patently false or misleading;

impersonates another person, or is deceptively altered, morphed or artificially generated content presented as genuine;

threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order, or incites the commission of any cognisable offence; or

contains software viruses or any other code, file or program designed to interrupt, destroy or limit the functionality of any computer resource.

13.4 You grant the Company a worldwide, non-exclusive, perpetual, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt, display, distribute and otherwise use your Submissions (together with your name or username) for operating, moderating, improving and promoting the Website, our Products and our services, in any media. To the extent permitted by law, you waive any moral rights in your Submissions as against us. This licence is subject to Applicable Law and to your rights in respect of personal data under the Privacy Policy.

13.5 We may refuse, edit for format, remove or disable access to any Submission at any time, without notice, including where we consider it unlawful, misleading, infringing, abusive, irrelevant or inconsistent with these Terms. We may preserve and disclose Submissions and related records to authorities as required by law. We are not obliged to display any Submission. Submissions of other users are not endorsed by us and do not represent our views.

13.6 Do not submit confidential information or content that you are not authorised to share. To report a Submission, write to the Grievance Officer with the link and the reason.

14. Intellectual property

14.1 The Website and its content, including text, product images, graphics, logos, trade names, trademarks, designs, videos, software and other materials, are owned by or licensed to the Company and are protected by the Trade Marks Act, 1999, the Copyright Act, 1957 and other intellectual property laws. No right is granted to you except the limited right in clause 5.1.

14.2 You may use Website content only for personal, non-commercial purposes connected with browsing or purchasing from the Website. You must not copy, modify, publish, sell, distribute, create derivative works from or commercially exploit it without our prior written permission.

14.3 Any suggestion, idea or feedback you give us about the Website or our Products may be used by us freely and without compensation or attribution.

14.4 To report an alleged infringement, write to the Grievance Officer with sufficient details to identify the work and the content complained of.

15. Third-party services and links

15.1 The Website uses or links to third-party services, including e-commerce platform providers (such as Shopify), payment gateways, logistics partners, analytics and advertising providers and third-party websites. These are operated by their providers and are governed by their own terms and privacy notices.

15.2 We do not control, and are not responsible for, the operation, availability, content, security or practices of third-party services. You use them at your own discretion and risk. This clause does not limit any responsibility that cannot be excluded under Applicable Law.

16. Website availability, accuracy and disclaimers

16.1 The Website and its features are provided on an “as is” and “as available” basis. To the extent permitted by Applicable Law, we do not guarantee that the Website will be uninterrupted, secure, error-free, free of viruses or compatible with every device or system.

16.2 We may update, suspend, restrict or discontinue the Website or any feature, content or service at any time for operational, security, legal or business reasons.

16.3 Website content may contain errors or become outdated. We may correct errors, update information, or cancel an unaccepted Order affected by an error. If an affected Order has already been accepted, clause 9.3 and Applicable Law apply.

16.4 Website content is provided for general information only and is not professional, medical, nutritional or safety advice.

16.5 Communication over the internet is not completely secure. We are not liable for interception, loss or unauthorised access caused by third parties, except where it results from our failure to maintain the safeguards that Applicable Law requires of us.

17. Limitation of liability

17.1 To the maximum extent permitted by Applicable Law, neither the Company nor any of its Personnel will be liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for any loss of profit, revenue, business, goodwill, opportunity, data, use or anticipated savings, arising out of or in connection with the Website, the Products, any Order or these Terms, whether in contract, tort (including negligence), under statute or otherwise, even if we were advised of the possibility of such loss.

17.2 Subject to clause 17.4, the total aggregate liability of the Company and its Personnel, taken together, for all claims arising out of or in connection with any Order, Product, delivery or the Website will not exceed the amount you actually paid for the specific Products in the Order that gave rise to the claim.

17.3 For Commercial Buyers, the limits and exclusions in this clause 17 apply in full and the statutory protections available to Consumers do not apply. A Commercial Buyer must notify us in writing of any defect, damage, incorrect item or shortage within the Reporting Window, and the remedy for any proven defect is limited to replacement or refund of the price of the affected Products (issued as store credit).

17.4 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including statutory rights of a Consumer, liability for defective goods or product liability under the Consumer Protection Act, 2019, and liability for fraud or wilful misconduct.

17.5 You acknowledge that the limits in this clause 17 reflect a reasonable allocation of risk and are reflected in the prices of our Products.

18. Indemnity

18.1 To the fullest extent permitted by Applicable Law, you will indemnify, defend and hold harmless the Company, its Personnel, affiliates and service providers (the “Indemnified Persons”) against all claims, demands, proceedings, losses, liabilities, damages, penalties, fines, costs and expenses (including reasonable legal fees and investigation costs) arising out of or in connection with:

your breach of these Terms, the Policies or Applicable Law;

your use or misuse of the Website, or use of any Product contrary to its instructions or care requirements;

false, inaccurate or misleading information you provide, or use of a payment method without authority;

your Submissions, including any claim that they infringe the rights of any person or breach Applicable Law;

your abusive, harassing, threatening or unlawful conduct towards any Personnel, including claims made by Personnel;

fraud, abuse of promotions, returns, refunds or chargebacks by you or through your account; or

any claim by a third party arising from any of the above.

18.2 This clause does not require you to indemnify an Indemnified Person to the extent that the loss is caused by that person’s fraud or wilful misconduct, or by the Company’s own breach of Applicable Law, or to the extent that the liability cannot lawfully be transferred to you.

18.3 We will notify you of any claim for which we seek indemnity, and you will cooperate with us. We may control the defence and settlement of the claim at your cost.

19. Protection of Company personnel

19.1 The only party that contracts with you is BlackCarrot Ventures Private Limited. No founder, director, officer, employee, contractor, consultant, agent or representative of the Company is a party to these Terms or to any Order, and none of them gives any personal guarantee, warranty or undertaking, or assumes any personal responsibility, by reason of their role or of anything they say or do in that role.

19.2 To the fullest extent permitted by Applicable Law, you agree that any claim, demand or proceeding relating to the Website, the Products, any Order or these Terms will be brought only against the Company, and not against any Personnel in their personal capacity, in respect of acts or omissions in the course of their duties.

19.3 The Personnel may rely on clauses 6, 17, 18 and 19. The Company holds the benefit of these clauses on their behalf and may enforce them for them.

19.4 Nothing in these Terms excludes personal liability where Applicable Law imposes it directly on an individual.

20. Events outside our reasonable control

20.1 We are not responsible for any delay, failure or non-performance caused by events beyond our reasonable control, including natural disasters, floods, fire, epidemics or pandemics, lockdowns, government orders or restrictions, war, terrorism, civil unrest, strikes or lockouts, transport or logistics disruption, supplier or manufacturer failure, shortages, power, internet or telecommunications failure, cyber-attacks, payment system outages, and failure of third-party platforms or infrastructure.

20.2 We will take reasonable steps to limit the effect of such an event. If an event continues for more than thirty (30) days, we may cancel the affected Order and will refund the amount paid for items not delivered (issued as store credit). This clause does not remove a remedy that Applicable Law requires.

21. Suspension and termination

21.1 You may stop using the Website at any time. We may suspend or terminate your account, or access to any feature, where reasonably necessary for security, legal compliance, suspected fraud, misuse, abuse of promotions or returns, breach of these Terms, or conduct described in clause 6.

21.2 Provisions that by their nature are intended to continue will survive termination, including clauses 5.3, 6, 13, 14, 17, 18, 19, 22 and 24, accrued payment obligations and any accrued rights.

22. Communications and consent

22.1 You consent to our contacting you by email, SMS, WhatsApp, telephone, push notification and notices on the Website, using the details you provide, about your account, Orders, payments, delivery, returns, refunds, security, customer service and legal matters. These are service communications, not marketing, and may continue while you have an account or an open Order.

22.2 We send marketing communications only as permitted by Applicable Law and the Privacy Policy, and you may opt out as described there.

22.3 You are responsible for providing correct contact details and for any spam filters, network or device settings that may prevent you from receiving our communications.

23. Notices

23.1 Notices to us must be sent to support@blackcarrot.in and, for formal legal notices, also by registered post or courier to our registered office, marked for the attention of the Grievance Officer.

23.2 We may give you notice by email or SMS to the details you provided, by post to your delivery address, or by publication on the Website. An email or SMS is treated as received when sent, unless we receive a failure notice, and a posted or couriered notice is treated as received three (3) Working Days after dispatch.

24. Governing law and dispute resolution

24.1 These Terms are governed by the laws of India, without regard to conflict-of-law principles.

24.2 Before starting any proceedings (other than for urgent interim relief), you agree to give the Grievance Officer a written description of the dispute and to allow us the opportunity to resolve it. We will acknowledge your complaint within forty-eight (48) hours and aim to redress it within one (1) month of receipt, and both parties will attempt in good faith to resolve the dispute within that period.

24.3 A Consumer retains the right to approach the National Consumer Helpline, to use mediation, and to file a complaint before the Consumer Disputes Redressal Commission that has jurisdiction under the Consumer Protection Act, 2019. Subject to that right and to any jurisdiction that Applicable Law gives to a consumer forum or other authority, the courts at Mumbai, Maharashtra have exclusive jurisdiction over disputes arising from these Terms.

24.4 Any dispute involving a Commercial Buyer, and any other dispute that is not a consumer dispute under the Consumer Protection Act, 2019, will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The tribunal will consist of a sole arbitrator appointed by mutual agreement or, failing agreement within fifteen (15) days of a written request, by the High Court of Bombay under the Act. The seat and venue of arbitration will be Mumbai, the language will be English, the award will be final and binding, and the proceedings will be confidential. Subject to this, the courts at Mumbai have exclusive jurisdiction for interim relief and enforcement. We may seek injunctive relief from any competent court to protect our intellectual property or to restrain abuse of the Website.

24.5 Nothing in this clause 24 limits a right or remedy that Applicable Law gives you and that cannot be excluded.

25. Contact and Grievance Officer

For questions about these Terms, Orders or use of the Website, or to make a complaint, please contact:

BlackCarrot Ventures Private Limited

Registered office: 3403, Venezia, Lodha Fiorenza, Western Express Highway, Goregaon East, Mumbai 400063, Maharashtra, India

Website: www.blackcarrot.in

Customer care email: support@blackcarrot.in

Customer care telephone: +91-74004-77588 (mobile) and +91-22-4515-9378 (landline)

Grievance Officer

Name: Yadupati Gupta

Designation: Founder and CEO

Email: support@blackcarrot.in

Telephone: +91-22-4515-9378 (landline) and +91-74004-77588 (mobile)

The Grievance Officer will acknowledge every consumer complaint within forty-eight (48) hours of receipt, provide the complainant with a copy of the complaint as recorded, and redress the complaint within one (1) month of receipt. Please quote your order number in every communication.

26. General

26.1 These Terms, together with the Policies and any Order-specific terms, form the entire agreement between you and the Company about the Website and purchases made through it, and replace earlier understandings on the same subject, to the extent permitted by law.

26.2 If a provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in effect.

26.3 Our failure or delay in enforcing a provision is not a waiver of our right to enforce it later.

26.4 You may not assign or transfer your rights or obligations under these Terms without our written consent. The Company may assign or transfer its rights and obligations to an affiliate or successor, including in a restructuring, financing, merger or transfer of its business, provided that this does not reduce your statutory rights.

26.5 Nothing in these Terms creates a partnership, agency, joint venture or employment relationship between you and the Company.

26.6 These Terms are written in English. Any translation is for convenience only and the English version prevails.